LATEST CISCO 500-442 EXAM REGISTRATION | TEST 500-442 CRAM PDF

Latest Cisco 500-442 Exam Registration | Test 500-442 Cram Pdf

Latest Cisco 500-442 Exam Registration | Test 500-442 Cram Pdf

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Tags: Latest 500-442 Exam Registration, Test 500-442 Cram Pdf, Valid 500-442 Exam Cram, 500-442 Latest Test Simulator, Questions 500-442 Exam

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These formats hold high demand in the market and offer a great solution for quick and complete Administering Cisco Contact Center Enterprise (500-442) exam preparation. These formats are 500-442 PDF dumps, web-based practice test software, and desktop practice test software. All these three Administering Cisco Contact Center Enterprise (500-442) exam questions contain the real, valid, and updated Cisco Exams that will provide you with everything that you need to learn, prepare and pass the challenging but career advancement 500-442 certification exam with good scores.

Cisco 500-442 exam consists of 60-70 multiple-choice questions that must be completed within 90 minutes. 500-442 exam covers a range of topics related to Cisco CCE solutions, including call routing, media routing, and resource management. To pass the exam, candidates must obtain a score of at least 70%. 500-442 exam is available in English and Japanese.

Cisco 500-442 certification exam is designed for professionals who want to demonstrate their proficiency in administering the Cisco Contact Center Enterprise (CCE) solution. 500-442 Exam Tests the candidate's knowledge and skills in various areas such as configuration, deployment, and management of CCE components, including Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE), and Cisco Hosted Contact Center Enterprise (HCCCE). It is an advanced-level certification exam that requires a thorough understanding of the CCE solution and its various components.

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Test Cisco 500-442 Cram Pdf | Valid 500-442 Exam Cram

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q36-Q41):

NEW QUESTION # 36
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

  • A. reporting
  • B. access a database and provide the caller with all the needed information to complete the transaction (Self Service)
  • C. caller defines the reason for the call from several menu options
  • D. TCP/IP connections through the network
  • E. heartbeat mechanism between Contact Center components

Answer: B,C

Explanation:
An Interactive Voice Response (IVR) system in a Contact Center environment provides several key functionalities, including:A.Access a database and provide the caller with all the needed information to complete the transaction (Self Service):This allows callers to retrieve information, perform transactions, or resolve issues without needing to speak with an agent, enhancing efficiency and caller satisfaction.E.Caller defines the reason for the call from several menu options:By interacting with IVR menu options, callers can specify the nature of their call, which helps in routing the call to the most appropriate resource or service within the contact center.References:Documentation on Cisco's IVR solutions, such as Cisco Unified Customer VoicePortal, often outlines these and other functionalities provided by IVR systems in contact center environments.


NEW QUESTION # 37
Which two types of scripts can be created with the Script Editor? (Choose two.)

  • A. Tenant Scripts
  • B. Call Studio Scripts
  • C. Call Flow and Call Control Scripts
  • D. Routing Scripts
  • E. Administrative Scripts

Answer: B,E


NEW QUESTION # 38
How does CUCM function in CCE?

  • A. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
  • B. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
  • C. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
  • D. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.

Answer: D


NEW QUESTION # 39
What are two parts of a Single Sign-on message flow? {Choose two.)

  • A. IdP provides a login page for authenticating the user
  • B. IdS detects the user has an invalid access token
  • C. IdS detects the user has a valid access token
  • D. IdS provides a login page for authenticating the user
  • E. Browser issues PUT of the Finesse desktop with an access token

Answer: A,D


NEW QUESTION # 40
Which server holds the .wav files on a UCCE environment?

  • A. Media Server
  • B. CVP reporting server
  • C. ICM Router
  • D. VXMLGW

Answer: A

Explanation:
on a UCCE environment, the server that holds the .wav files is the Media Server.
The server that holds the.wavfiles in a UCCE environment is D. Media Server. The Media Server stores and serves audio files (such as music on hold, IVR prompts, and announcements) used in the contact center. These files are accessed by various components within the UCCE environment, such as the VXML Gateway and CVP, to provide audio content to callers.References:Cisco Unified CCE documentation, particularly sections related to media resources and VXML applications, details the role of the Media Server in storing and delivering audio content within the contact center environment.


NEW QUESTION # 41
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