PASS GUARANTEED QUIZ 2025 USEFUL SAP C_C4H51_2405: SAP CERTIFIED ASSOCIATE - IMPLEMENTATION CONSULTANT - SAP SERVICE CLOUD EXAM SAMPLE ONLINE

Pass Guaranteed Quiz 2025 Useful SAP C_C4H51_2405: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Exam Sample Online

Pass Guaranteed Quiz 2025 Useful SAP C_C4H51_2405: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Exam Sample Online

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SAP C_C4H51_2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 2
  • Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 3
  • Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 4
  • User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 5
  • Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 6
  • Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q75-Q80):

NEW QUESTION # 75
Which tool should you use to rename the Tickets facet?

  • A. Adaptation tool
  • B. Language Adaptation tool
  • C. Workflow with a Field Update action type
  • D. Page Layout tool

Answer: B


NEW QUESTION # 76
What can you use to create tickets based on conditions?

  • A. The Ticket Creation action in the Tickets work center
  • B. Maintenance plan
  • C. Workflow rule of type Action
  • D. Activity planner

Answer: C


NEW QUESTION # 77
Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

  • A. You can link multiple tickets to a customer hierarchy using the Grouping feature.
  • B. Changing the customer in the main ticket updates the customers in the related sub-tickets.
  • C. You can change the status of multiple sub-tickets from the main ticket.
  • D. Opening the main ticket allows you to see all the connected sub-tickets.

Answer: C,D


NEW QUESTION # 78
Which object can be used within ticket creation to automatically determine the registered product?

  • A. Warranty
  • B. Installation point
  • C. Customer
  • D. Product

Answer: B


NEW QUESTION # 79
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

  • A. Category
  • B. Due Date
  • C. Priority
  • D. Custom fields

Answer: B,C


NEW QUESTION # 80
......

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